We present to you the most important questions regarding replacement and return policies:
Q: Is international shipping available?
We offer international shipping to our customers in the Gulf with a fee of 45 riyals. The customer must pay customs duties estimated at 5% of the total invoice.
Q: Can I return a product?
Offers consisting of more than one perfume are not eligible for partial return.
Oud bottles numbered and special editions are not eligible for return.
The delivery and cash-on-delivery service is a paid service for receiving the order and paying at the time of receipt. When the product arrives and the customer wishes to return it, the amount paid will be deducted.
If the return is made without a clear reason, the customer bears the shipping and return costs.
The product cannot be returned after opening.
If payment was made via installment companies, upon cancellation of the order, the installment company’s percentage of 7% plus 1 riyal will be deducted.
Orders outside Saudi Arabia are not eligible for return.
Q: What is the allowed period for product return?
From the time of receipt of the order up to 3 days.
Q: In the return process, how can I get a refund of the amount I paid?
The refund is processed after the product reaches us and its condition is verified, then the amount is transferred to your account. This process takes up to 21 days at most.
